I-Ombudsman icele iKomishoni iinkcukacha malunga nobude bexesha elithathayo ukujongana nokufikelela koluntu kwizicelo zamaxwebhu emva kokunyuka kwezikhalazo malunga nokulibaziseka kwinkqubo. Oku kwaxelwa ngo-Aprili 6th wokugqibela yiwebhusayithi ye-Ombudsman yaseYurophu, uphando luvuliwe ngoMvulo we-4 ka-Epreli kwiKhomishini yaseYurophu, kunye nenombolo yecala. OI/2/2022/MIG.
Ukufumana ushwankathelo lwemeko, i-Ombudsman yabuza iKomishoni ukuba zingaphi izicelo zokufikelela koluntu kumaxwebhu ewafumene ngo-2021 kunye nexesha eliphakathi elithathiweyo ukujongana nazo. I-Ombudsman iphinde yacela inani lezicelo eziqinisekisayo - xa abantu bephinda befaka izicelo ezifanayo njengoko bengonelisekanga yimpendulo yeziko - ezifunyenwe ngo-2021.
Injongo yolu phando kukuzama ukuchonga indlela ecwangcisiweyo yokunciphisa ixesha lokusingatha izicelo ezinjalo kwaye yinxalenye yenjongo ebanzi yokuxhasa ilungelo elisisiseko loluntu lokufikelela kumaxwebhu.
I-Ombudsman isoloko ifumana ufikelelo kumaxwebhu ezikhalazo kwaye ijongana nazo phantsi kwenkqubo ekhawulezileyo. Kunyaka ophelileyo i-ofisi yapapasha a khokela kulawulo lwe-EU malunga nokuba lungenza ngcono njani na izibophelelo zalo malunga nelungelo loluntu lokufikelela kumaxwebhu.
Isikhokelo sithi amaziko e-EU kufuneka abe nemigaqo-nkqubo yokupapashwa kwamaxwebhu kunye nokugcinwa kwaye kufuneka abe 'nerejista yoluntu yamaxwebhu'. Ikwathi kufuneka kupapashwe iinkcukacha-manani zonyaka ngendlela amaziko ajongana ngayo nokufikelela kwizicelo zamaxwebhu.
